I’m not telling most of you what you don’t already know, but I would like to share another awesome customer service story.  The first one is here.

I use Evernote, which for me is a great tool.  After I downloaded the newest version I had trouble shutting down my computer.  I always had to lay on the off button because Evernote just wouldn’t quit.  I went to the forum to see if anyone else had this problem and I couldn’t find anything so I emailed the support desk.  Actually, one person responded to my querie but I needed an in-service to follow his directions!  Anyway, the tech folks responded within hours with a suggested solution—step by step.  It worked and I sent back an email thanking them.  They responded within minutes with a nice note back to me.

The reason this kind of response is important to me is that Evernote is important to me, but if I continued having this problem I would have found another app to perform similar functions.  It would have been a challenge to switch, but I hate turning my computer off and not letting it shut down properly.  This investment is way more important than an app.  And, BTW, this is the reason I’m an Apple lover—customer service!

If you need a digital brain organizer try Evernote.  It’s a great tool and they have great customer service.